• 1861 Primrose Lane Wellington, FL 33414
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Answers from the experts!

Frequently Asked Questions

These are the most frequently asked questions about HVAC, Sizing, and More. Please feel free to contact us if you don’t see your question answered below.

  • General Questions

What is HVAC?

HVAC means Heating, Ventilation, and Air Conditioning. HVAC systems refer to air conditioners, furnaces, and any unit that cools indoor spaces during the summer and warm them in the winter. In general, an HVAC system takes in air, heats or cools that air, and blows it into a room or any indoor space. While many homes have separate air conditioning and heating units, others have a heat pump that cools and heats the house. Not only do HVAC systems maintain desired temperatures, but they also improve indoor air quality and regulate humidity levels. But most importantly, these units provide comfort all year round.

How often should I service my HVAC system?

It’s ideal to service your cooling system each spring and your heating system each fall to ensure you find small issues before they become big problems.

How often do I need to change my HVAC filter?

Your filter should be changed every one to three months, depending on conditions in your home and your region’s climate.

What is the life expectancy of my HVAC system?

The life expectancy of your HVAC system typically ranges from 15 to 20 years, depending on factors like maintenance, usage, and the system's make and model. Regular maintenance can help extend its lifespan.

Do you provide free estimate on repairs?

We have a service fee for our technicians to assess the issue. If you decide to proceed with our services, the service fee will be applied towards the total cost of the job.

What is the difference between an estimate and diagnostic?

An estimate typically provides an approximate cost for a service or repair, while a diagnostic involves a thorough assessment to identify the specific issue and its root cause, which includes a fee.

How much is your diagnostic fee and what does it cover?

Our diagnostic fee covers the cost of our technician's time to identify and diagnose the specific issue with your system. If you choose to proceed with our services, this fee is applied towards the total cost of the repair or job.

Can my diagnostic fee be applied toward the cost of my repair?

Yes, your diagnostic fee can be applied towards the cost of your repair if you decide to proceed with our services.

How long are your time frames? Why are they so long and can you provide a more accurate time?

Our time frames for service appointments are typically based on factors such as technician availability, service volume, and travel times between appointments. While we aim to provide accurate estimates, unforeseen circumstances may occasionally cause delays. We understand your time is valuable and strive to minimize wait times as much as possible while ensuring quality service.

What services do you provide?

We offer a range of HVAC services, including installation, repair, and maintenance for heating and cooling systems. Our services come with a diagnostic fee that can be applied towards the cost of the job if you choose to proceed with us. Our time frames for appointments may vary based on technician availability and other factors, but we strive to minimize wait times while ensuring quality service.

What is included in your maintenance package?

Our maintenance package includes a comprehensive inspection of your HVAC system, cleaning, lubrication, filter replacement (if needed), and a thorough check of system components. It's designed to keep your system running efficiently and prevent potential issues.

Do you service emergencies after-hours?

Yes, we offer emergency services 24-hours a day, year-round.

How much will my service cost?

The size and complexity of your HVAC issue will determine the cost. Because our trained, licensed HVAC technicians must diagnose the issue before we are able to quote you an accurate cost, we require an appointment to be set to complete a diagnostic on your system. Once the diagnostic is complete, your One Hour(R) technician will walk you through all costs using our Straightforward Pricing(R) Guide so there are never any surprise fees.

Do you offer purchase financing?

We work built relationships with several lenders to ensure our customers are able to restore comfort in their homes. Ask your technician about your financing options.

What are the advantages of a smart thermostat?

Smart thermostats learn a household's patterns and adjust heating and cooling according to when a home is occupied, give homeowners the ability to control the thermostat remotely, and enable homeowners to reduce their energy use, saving you money.

What is a SEER Rating?

The SEER (seasonal energy efficiency ratio) is a measure of the efficiency of your heating and cooling system.The higher the SEER rating, the more efficiently a unit operates. The SEER rating of any given unit can range anywhere from 13 to 21.

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